Trust & Safety

Last Updated: October 24, 2026

This page explains in plain language how Near.Biz protects Customers, Pros and Vendors. The binding rules are in our Terms of Service and Privacy Policy; if anything here differs, those documents control.

1. Who works on Near.Biz

• Pros and Vendors (“Providers”) are independent businesses, not Near.Biz employees.
• Before a Provider can take jobs, we check their identity and, where the work legally requires it, their business license and insurance. These checks are limited and do not guarantee the quality of a Provider’s work.
• Providers see the job scope and service address before they accept, so they arrive knowing what to expect.
• We may suspend or remove any Provider or listing that misrepresents its services or acts unsafely.

2. Clear pricing

• Our AI tool helps you choose a proposed price for your job. The Provider can accept it, pass on it, or send you an estimate.
• The price you approve when the order is confirmed is the final price. Any change needs your written approval in Near.Biz before the extra work starts.
• No hidden fees. Any discount or promotion must state how long it lasts, its conditions and any renewal cost.

3. Secure payment

• Your payment is authorized before a Provider can accept your order. You are charged when the job is complete.
• If no Provider accepts, or the Provider cancels, you are not charged.
• Payments go through our payment processor. Near.Biz does not store full card numbers.
• Providers are paid through the processor after the job is complete.

4. Your information stays with the job

• Providers receive only the customer information needed to complete the order.
• Providers must not copy, store or keep customer information after the job is complete, except records the law requires, such as invoices and tax documents.
• Providers may not use customer information for marketing or to solicit customers off Near.Biz.
• We do not sell your personal information.
• Misuse of customer information leads to suspension or permanent removal.

5. Honest reviews

Ratings and reviews must reflect real experiences. Providers may not write, buy, pressure for or hide reviews.

6. When something goes wrong

• Report a problem within 7 days of the job by emailing customercare@near.biz. We will help both sides resolve it and may issue a refund or credit.
• Verified safety concerns or misconduct lead to suspension or permanent removal.
• In an emergency, call 911 first.

7. Report a concern

Email customercare@near.biz or call (650) 200-1911.