Terms of Service

Effective Date: February 22, 2024 · Last Updated: October 24, 2026

Please read Section 13. It requires most disputes to be resolved by individual arbitration and waives class actions.

1. About Near.Biz and these Terms

Near.Biz is operated by Rahmat International, Inc., a California corporation (“Near.Biz,” “we,” “us”). Near.Biz is an online marketplace that connects customers (“Customers”) with independent service professionals (“Pros”) and companies offering products or services (“Vendors”). Pros and Vendors are together called “Providers.”

By creating an account, posting a listing, or placing or accepting an order, you agree to these Terms, our Privacy Policy and our Trust & Safety Policy. If you do not agree, do not use Near.Biz.

2. Eligibility and accounts

You must be at least 18 and able to form a binding contract. Providers must hold every license, registration and insurance policy their work legally requires. Keep your account information accurate and your login secure; you are responsible for activity on your account.

3. Our role

Near.Biz provides the technology for booking, payment and communication. We do not perform services or sell Providers’ products, and we are not a party to the agreement between a Customer and a Provider. Providers are independent businesses, not our employees or agents. They are responsible for their work, staff, tools, permits, taxes and legal compliance.

4. Orders, pricing and estimates

1. A Customer submits an order with a proposed price. Our AI tool may help the Customer choose that price based on the job described. It is a suggestion, not a quote from a Provider or a guarantee.
2. A Provider may accept the order at the proposed price, ignore it, or send an estimate. An order is confirmed only when a Provider accepts it at a price the Customer has approved.
3. The confirmed price is the final price. Any change in scope or price needs the Customer’s written approval through Near.Biz before the extra work starts. Providers may not add hidden or undisclosed fees.
4. We may correct clear pricing or listing errors. If a correction changes the price of a confirmed order, the Customer may cancel for a full refund.

5. Payment

1. The Customer must authorize payment for the order price, including applicable taxes and any service fee shown at checkout, before a Provider can accept the order. An authorization is a hold, not a charge.
2. We charge the authorized payment method when the Provider marks the job complete, unless checkout states a different time. If an authorization expires before the job, we may re-authorize the same amount.
3. Payments are processed by our third-party payment processor under its terms. Near.Biz does not store full card numbers.
4. Provider payouts are made through the processor after job completion, minus Near.Biz fees shown in the Provider’s account. Payouts may be held while a dispute, chargeback or fraud review is open.

6. Cancellations, refunds and problems

1. If a Customer cancels before a Provider accepts, the authorization is released and nothing is charged.
2. After acceptance, any cancellation fee is the one shown at checkout before the Customer authorized payment.
3. If a Provider cancels or does not show up, the Customer is not charged.
4. Report a problem with a job to customercare@near.biz within 7 days of completion. We will review it, help both sides resolve it, and may issue a refund or credit. We do not judge the quality of a Provider’s work or guarantee an outcome.

7. Listings and content

1. Providers are responsible for accurate listings, including descriptions, pricing, photos and credentials.
2. You keep ownership of content you submit, such as listings, photos, reviews and messages. You grant Near.Biz a worldwide, non-exclusive, royalty-free, perpetual, irrevocable and sublicensable license to use, copy, edit, display and distribute it to operate, promote and improve Near.Biz. This license survives account closure. Personal information is handled under our Privacy Policy.
3. You confirm you have the rights to the content you submit.
4. Near.Biz owns the platform, its software and its compiled marketplace data, such as ratings, job records and transaction history.
5. We may review, edit, reformat or remove any listing or content that is inaccurate, misleading, unsafe, unlawful or against these Terms.
6. Reviews must reflect real experiences. Providers may not write, buy, pressure for or suppress reviews.

8. Rules of conduct

You may not:

• Misrepresent your identity, credentials, products, services or prices.
• Harass, threaten or discriminate against anyone.
• Use a Customer’s information for anything other than the order it came with (see Trust & Safety, Section 4).
• As a Provider, ask a Customer you met through Near.Biz to book or pay outside Near.Biz for 12 months after the introduction. We may suspend the account and charge the platform fee that would have applied.
• Commit fraud, scrape the site, interfere with its operation, or break the law.

9. Suspension and termination

We may suspend or close an account, or remove a listing, for a violation of these Terms, a safety or fraud concern, or a legal requirement. You may close your account at any time. Sections 5–7 and 11–16 survive closure for orders already placed and content already submitted.

10. Text messaging (SMS)

Near.Biz sends text messages to customers and service providers at U.S. mobile numbers. Transactional messages include order confirmations, appointment reminders, and job dispatch notices related to your bookings and jobs on the Near.Biz platform. Marketing messages, such as promotional offers and announcements, are sent only to users who have explicitly opted in to SMS by checking the SMS consent box on our website forms. All marketing messages will include our company name and “Reply STOP to opt out.”

By providing your mobile phone number, you agree to receive text messages from Near.Biz at the number provided, sent using an automated system. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. For additional assistance, contact customercare@near.biz. Carriers are not liable for any delayed or undelivered messages. See our Privacy Policy for how we handle your personal information.

11. Disclaimers

Near.Biz is provided “as is” and “as available.” We do not guarantee any Provider’s work, products, availability or results, or that AI price suggestions match the final cost of a job. Our identity, license and insurance checks are limited and are not a guarantee of a Provider’s qualifications or conduct. We are not responsible for third-party websites linked from Near.Biz.

12. Limitation of liability and indemnity

1. To the fullest extent the law allows, Near.Biz is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data.
2. Our total liability for any claim is limited to the greater of the fees you paid to Near.Biz in the 12 months before the claim or $100.
3. These limits do not apply where the law does not allow them, such as for fraud or willful injury.
4. You will defend and indemnify Near.Biz against claims arising from your content, your breach of these Terms or the law, and, for Providers, the services or products you provide.

13. Dispute resolution, arbitration and class-action waiver

1. Informal resolution first. Before starting arbitration, send a written notice describing the dispute to customercare@near.biz. Both sides will try to resolve it for 60 days.
2. Arbitration. Any dispute that is not resolved will be decided by binding individual arbitration administered by the American Arbitration Association (AAA). The AAA Consumer Rules apply to Customers and the Commercial Rules apply to Providers. The Federal Arbitration Act governs this section. The arbitrator decides questions about the scope and enforceability of this section, except the class-action waiver, which a court decides.
3. Location and cost. Arbitration takes place in the county where you live or by video. Near.Biz pays filing and arbitrator fees as required by AAA rules and applicable law.
4. Exceptions. Either side may bring an individual claim in small-claims court, or seek a court order to stop misuse of intellectual property. A claim for public injunctive relief, where the law does not allow it to be waived, will be decided by a court after the individual claims are arbitrated.
5. Class-action waiver. Claims may be brought only individually, not as a plaintiff or class member in a class, collective or representative action. If this waiver is found unenforceable for a claim, that claim goes to court, not to class arbitration.
6. 30-day opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing customercare@near.biz with your name, account email and a statement that you opt out.
7. Changes. A change to this section does not apply to a dispute we already had notice of.

14. Governing law and courts

California law governs these Terms, except where the Federal Arbitration Act applies. Any claim not subject to arbitration will be heard in the state or federal courts in Santa Clara County, California.

15. Changes to these Terms

We will give at least 14 days’ notice of material changes by email or in the app, unless a change is required by law or for safety. Continuing to use Near.Biz after a change takes effect means you accept it.

16. General

These Terms, the Privacy Policy and the Trust & Safety Policy are the entire agreement between you and Near.Biz. If any part is unenforceable, the rest still applies. Our not enforcing a term is not a waiver. You may not transfer these Terms; we may transfer them in a merger, acquisition or sale of assets.

17. Contact

Near.Biz, a division of Rahmat International, Inc. (California Corp. #2842672)

Email: customercare@near.biz · Phone: (650) 200-1911