Privacy Policy
Effective Date: October 24, 2026 · Last Updated: November 1, 2026
We collect what we need to run bookings and payments, share it with the Provider doing your job and with vendors who help us operate, and do not sell it. This policy covers near.biz, its subdomains and the Near.Biz mobile apps, operated by Rahmat International, Inc. Terms not defined here have the meaning given in our Terms of Service.
1. What we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Account and contact | Name, email, phone number, address | You |
| Orders | Service address, job details, photos, messages, reviews | You and the other party to the order |
| Payment | Card type, last four digits, billing ZIP code; we do not store full card numbers | Our payment processor |
| Provider information | Business name, licenses, insurance, identity checks, payout details | Providers and verification services |
| Device and usage | IP address, device and browser type, pages viewed, referring site, cookies | Collected automatically |
| Pro location | A Pro’s device location while using the Pro app, with the Pro’s permission. We do not collect Customers’ device location. | The Pro’s device |
| SMS consent | Your opt-in choice and when you gave it | You |
2. How we use it
- To create accounts, process orders and payments, and send order messages.
- To help Customers describe a job and choose a proposed price with our AI tool. The tool uses what you enter and publicly available information, such as typical local prices. Its result is a suggestion; the Provider decides whether to accept.
- To verify Providers, prevent fraud and keep the marketplace safe.
- To provide support and resolve disputes.
- To improve Near.Biz.
- To send marketing, only where you have agreed to receive it.
- To meet legal obligations.
3. Who we share it with
- The Provider handling your order receives your name, phone number, service address and job details, only as needed to complete it. Providers must delete this information after the job, except records the law requires them to keep (see Trust & Safety, Section 4).
- The Customer sees the Provider’s business name, profile and ratings.
- Service providers who work for us under contract, such as our payment processor, hosting, SMS, email, analytics and AI vendors. They may use the data only to provide their service to us.
- Legal and safety recipients, when required by law or legal process, or needed to protect someone’s safety or enforce our Terms.
- A buyer or successor if Near.Biz is part of a merger, acquisition or sale of assets.
We do not sell your personal information or share it for cross-context behavioral advertising. We may use de-identified or aggregated data that cannot reasonably identify you to improve our services.
The above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Text messages (SMS)
If you provide your mobile phone number, Near.Biz may use it to send text messages to customers and service providers at U.S. mobile numbers. Transactional messages include order confirmations, appointment reminders, and job dispatch notices. Marketing messages are sent only if you have explicitly opted in by checking the SMS consent box on our website forms; consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. You can reply STOP at any time to stop receiving messages, or HELP for help, or contact us at customercare@near.biz. We do not sell, rent, or share your mobile number, text messaging originator opt-in data, or SMS consent with third parties for their marketing or any other purposes. For full SMS terms, see Section 10 of our Terms of Service.
5. Location
We do not collect or track Customers’ device location. The service address you enter for an order is shared with your Provider, as described in Section 3.
With a Pro’s permission, the Pro app uses the Pro’s device location to support dispatch and service quality. For example, it shows the Pro’s distance to a job’s service address to the Pro and the Customer, and helps match jobs with nearby Pros. Pros can turn location off in their phone settings at any time, though some dispatch features may not work without it.
6. Cookies and Do Not Track
We use cookies to keep you signed in, remember preferences and understand how the site is used. You can block cookies in your browser, but some features may stop working. Our website does not currently respond to browser Do Not Track signals.
7. How long we keep it
We keep account information while your account is open and for up to 3 years after it closes. We keep order and payment records for up to 7 years for tax and legal purposes. We then delete or de-identify the information.
8. Security
We use reasonable safeguards, including encryption in transit, to protect your information. No system is completely secure, so we cannot guarantee absolute security. Be careful what you send us by email.
9. Your choices and rights
- You can ask to access, correct, delete or get a copy of your personal information by emailing customercare@near.biz. We will verify your identity and respond within 45 days.
- You can unsubscribe from marketing email using the link in any email, and from texts by replying STOP.
- California residents may have additional rights under the California Consumer Privacy Act. You may use an authorized agent, and we will not discriminate against you for exercising your rights.
- Because we do not share personal information with third parties for their direct marketing, California’s “Shine the Light” law disclosures do not apply.
10. Children
Pros and Vendors must be 18 or older. Customers under 18 may use Near.Biz only with the involvement and consent of a parent or legal guardian. Near.Biz is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have, we will delete it. A parent or guardian who believes their child under 13 has given us information can contact customercare@near.biz.
11. Other websites
Links to other websites are provided for convenience. Their privacy practices are their own, so check their policies.
12. Changes to this policy
We will post changes here and update the date at the top. For material changes, we will also notify you by email or in the app.
13. Contact
Near.Biz, a division of Rahmat International, Inc. · customercare@near.biz · (650) 200-1911