Trust & Safety Policy

Last Updated: November 4, 2025

Near.Biz community is founded on trust, transparency, reliability, and safety.
This policy outlines how we protect Customers, Service Professionals (“Pros”), and Companies (“Vendors”) by enforcing honesty in pricing, reliability in delivery, data privacy, and fairness in dispute resolution.

For the full legal framework, please see our Terms of Service.

1. Pre-Screened Service Professionals & Companies

• All Pros and Vendors are verified individuals or legally registered companies.
• Where applicable, business credentials, licenses, or insurance documentation are validated.
• Providers are informed of the scope of work and customer address before arrival or delivery to ensure accurate expectations.
• Near.Biz may remove or suspend any provider or listing that violates platform trust, misrepresents its services, or engages in unsafe conduct.

2. Verified & Transparent Orders

• Each order—service or product—is verified for customer identity, address accuracy, and payment guarantee.
• Customer information is shared only as necessary to complete the order and is strictly time-limited.
• Customer information is private and must not be stored, copied, or retained by the service provider, company, or any of its systems after the job has been completed.
• Providers must delete all personally identifiable information (PII) obtained through Near.Biz after the order is fulfilled, except where retention is required by law (e.g., invoicing or tax documentation).

3. Honest & Transparent Pricing

• No hidden fees. No bait-and-switch.
• The price displayed at checkout is the final price unless the Customer provides written authorization for any change.
• Services and products are offered at fair, non-exploitative market rates.
• All discounts, promotions, or trials must clearly disclose their duration, conditions, and renewal costs.
• Near.Biz reserves the right to review, correct, or adjust any pricing or description errors to maintain integrity and accuracy.

4. Payment Assurance

For Customers:

• Customers may choose between Pay Now or Pay Later options.
• For Pay Later orders, payment must be completed before service begins.

For Service Providers:

• Provider payment is guaranteed once the order is confirmed and fulfilled according to the agreed scope.
• All funds are held securely by our payment processor until successful completion, reducing the risk of cancellation or non-payment.
• This process ensures that Customers are protected from surprise charges, and Pros and Vendors receive timely, guaranteed compensation.

5. Customer & Provider Protection

• All payments are handled through encrypted, secure channels with built-in fraud detection and anti-abuse safeguards.
• Transparent ratings and review systems encourage accountability and continuous improvement.
• Near.Biz provides dispute mediation, refund assistance, and order verification tools to ensure fairness for all parties.
• Any verified safety concerns, misconduct, or data misuse will result in suspension or permanent removal from the platform.

6. Data Integrity & Marketplace Oversight

• All company-submitted data—including service descriptions, images, and pricing—is subject to review, correction, or modification by Near.Biz to uphold accuracy, reliability, and user safety.
• No provider or vendor may collect or repurpose customer data for marketing or off-platform solicitation without explicit consent from the customer and Near.Biz.
• Near.Biz conducts periodic audits to ensure compliance with this policy and reserves the right to restrict or remove non-compliant listings or accounts.

7. Continuous Improvement

We continually refine our Trust & Safety program through user feedback, technology audits, and updated compliance with data protection and consumer fairness standards.

If you observe any breach of trust, please contact:
Email: customercare@near.biz