At Near.Biz, our community is built on trust, transparency, and safety.
This policy explains how we protect customers and service professionals by ensuring honesty in pricing, reliability in service, and fairness in disputes.
For the legal framework, please also see our Terms of Service.

Pre-Screened Service Professionals

• All service providers (“Pros”) are verified individuals or companies.
• Business credentials and/or license checks are conducted where applicable.
• Pros are informed of the scope of work and address before arrival, ensuring clear expectations.

Verified & Transparent Orders

• Every order is validated for customer identity, address accuracy, and payment guarantee.
• Customer details are shared securely with Pros only for the duration of the order.
• Orders cannot proceed without an active payment method on file.

Honest & Transparent Pricing

• No hidden fees. No bait-and-switch.
• The price displayed at checkout is the price to be paid unless the customer authorizes changes in writing.
• Services are offered at fair market rates, never exploitative.
• Discounts, promotions, or trials disclose all conditions, including trial duration and renewal costs.

Payment Assurance

• Customers: You may choose Pay Now or Pay Later. If you choose Pay Later, payment must be completed before the Pro begins work.
• Service Providers: Your payment is guaranteed once the booking is confirmed. Funds are secured through our payment processor and released after order fulfillment, protecting against last-minute cancellations or non-payment.
• This ensures a fair, balanced system where customers are protected from surprise charges and Pros are assured timely compensation.

Customer & Provider Protection

• All payments are handled through secure channels with fraud safeguards.
• Transparent reviews & ratings help both customers and Pros build lasting trust.
• Dispute mediation and refund protection are available when needed.